frontdesk - Tour Solution

Best Value
frontdesk is an affordable tour management system designed to help small to medium-sized tour businesses to sell more tours online.

frontdesk is the only ‘total tourism delivery solution’ which delivers control, simplicity and flexibility to your business. For an overview of how frontdesk can work for your tour business, watch the video below. 

 

frontdesk Control
After frontdesk is installed on your Windows PC, you take back total control of your bookings, payments, tour descriptions, rates, and customers.

Unlike other Internet booking systems, only frontdesk is synchronised in real time via the Internet to the Open Booking Exchange technology (OBX).

You never have to worry about updating available tours, maintaining manual allocations or block outs in another system.

It's All Totally Seamless
Once set up, your live tour availability is automatically distributed through major internet distribution channels such as Totaltravel.com and About-Australia.com.

The free personalised booking website lets your clients book and pay online securely, direct to you.

All offline and online bookings are automatically synchronised through frontdesk. So you get a convenient single view of your inventory in one location. No double bookings.

frontdesk Simplicity
Like all great ideas, frontdesk simplifies everything.

Everything you need is managed through one simple graphic interface.

You certainly don’t need to be a computer expert to benefit right away. Many frontdesk customers start with limited computer experience.

frontdesk Flexibility
frontdesk does more than sell more seats.

frontdesk will check-in passengers, manage passenger payments and expenses, manage passenger needs during their tour, and let you continue taking bookings over the phone.

You can also:

• Instantly add, move and cancel bookings

• Set your pick up locations

• Add alternate descriptions and pricing for your products ie scenic tour down the river, and then scenic tour down the river with lunch same time and day with different price and with an extra lunch, still taking the numbers from the one vehicle/vessel.

• Set the number of passengers per tour

• Choose distributors and set commissions

• Email confirmation of online bookings

• Receive SMS notification of bookings in some locations

• Personalise a ‘pricing rules engine’ including variable rates per tour for Adult, Child and Concession

• Access customer and Agent folios allowing you to track expenses, process payments and passenger requirements

• Generate business stationery such as tax invoices, receipts, bookings statements and registration sheets

• Produce a variety of business management reports from booking to commission reports

• Get simple back office settlement processes associated with taking payments and settling commissions between distribution channels and providers, support and service providers

• Use a customer relationship management (CRM) module to market to your customers

• Secure Data Backup

• Get free software upgrades and maintenance

• Export functionality to MYOB

Nothing else takes care of business like frontdesk. It includes many of the features you would find in a large expensive tour system, but so much easier to use.