Support And Training
Your frontdesk team will provide you with one-on-one assistance to install and set up your business. And we have a free Help Desk with specialists to answer any questions and guide you through any instructions you may need.

Get the best out of frontdesk! Use our free Online Masterclass.
frontdesk Masterclass is free for all frontdesk users. If you haven’t already received your username and password to access Masterclass, please contact the Customer Service team.

What's new in frontdesk 3? View the video

To access frontdesk Masterclass

If you are serious about maximising the potential of frontdesk to drive online sales and make life easier for you, we strongly recommend that you take time to run through our frontdesk Online Masterclass training. We have produced a comprehensive series of videos designed for you to work through in order, or skip to a particular video if you need more training in that topic. Once you’ve watched the videos, you can replay, pause, and use your frontdesk system while you follow the steps.

You get comprehensive training from our small business specialists, showing you how to:

• Review and update Rate Plans
• Use the Daily Rate Manager
• Extend Seasons and Rates
• Review of the reservation capability and screens
• Opt-in to Distributors
• Managing bookings and closeouts
• Optimise Business and Product Descriptions, and add photos
• Create offline Agents
• Capture invaluable marketing information and reports
• Best use frontdesk’s inbuilt CRM capability
• Make your Booking Pages on your website and other channels ‘zing’

Completing frontdesk Masterclass will open up the full potential of frontdesk. To access frontdesk Masterclass 

Frondesk How-To Videos

Using frontdesk’s Today screen to better manage your business
How to Enter a Booking into frontdesk
How to Edit Bookings in frontdesk
Frontdesk upgrade: Managing Tour Bookings and Close-outs




Using frontdesk’s Today screen to better manage your business


How to Enter a Booking into frontdesk


How to Edit Bookings in frontdesk
 

Frontdesk upgrade: Managing Tour Bookings and Close-outs